1. General Policy
We aim to provide a reliable service. If you experience billing issues, contact us and we will review requests fairly and promptly.
2. Subscription Charges
Subscription payments are billed in advance and renew automatically unless canceled before the renewal date.
3. Refund Eligibility
- Duplicate or accidental charges may be refunded in full after verification.
- Technical billing errors caused by our system are eligible for refund.
- Requests for first-time purchases may be considered within 7 days of payment.
4. Non-Refundable Cases
- Partial use of subscription period after normal service delivery.
- Failure to cancel before renewal date.
- Violations of our Terms of Service.
5. How to Request a Refund
Email support@quickexamai.com with your account email, payment date, amount, and reason for the request.
6. Processing Time
Approved refunds are typically processed within 5-10 business days, depending on your payment provider.
Web purchases are sold by our reseller Paddle.com as Merchant of Record, so approved refunds are issued by Paddle. Purchases made in the Android app are refunded through Google Play, and purchases made in the iPhone app are refunded by Apple (request one at reportaproblem.apple.com). This policy does not limit any statutory rights you have, including any right of withdrawal under the Paddle Buyer Terms.
7. Contact
If you have any questions about this policy, contact us at support@quickexamai.com. QuickExam AI is operated by Warung Digital Teknologi, Bandung, West Java, Indonesia.